By making a booking, you agree to the following cancellation policies:
For winter bookings:
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If you cancel up to three weeks before arrival, your deposit will be fully refunded.
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From three weeks to one week before arrival, the cancellation fee is 40% of the total booking price.
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From one week to three days before arrival, the cancellation fee is 75% of the booking price.
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If you cancel within the last two days before arrival, we charge 100% of the booking price. Sorry!
For summer bookings:
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If you cancel up to one week before arrival, your deposit will be fully refunded.
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From one week to three days before arrival, the cancellation fee is 40%.
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From three days to two days before arrival, the cancellation fee is 75%.
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If you cancel the day before arrival, we charge 100% of the booking price. Sorry!
Important notes about our cancellation policy:
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Your deposit will always be fully refunded if you cancel at least three weeks before arrival in winter.
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For shorter notice cancellations, our regular cancellation conditions (see above) apply.
Please note: Lack of snow, work-related changes to your vacation plans, or illness in the family do not count as valid reasons for a free cancellation. In such cases, we reserve the right to retain the deposit and charge additional cancellation fees depending on when the booking is canceled.
Our tip: With the Hotel Cancellation Plus Insurance, you’re on the safe side. For only about 5% of the total trip cost, it covers not only cancellation and early termination, but also delayed arrival, involuntary extension of your stay, and search and rescue operations (including helicopter rescue).